10% of consumers would consider moving their main current account to Tesco or Sainsbury’s.
Tesco’s
recent results highlight the strength and trust people have in the brand.
Despite much criticism of their powerful position they are one of the few UK brands
of world-class status willing to try and re-create their success abroad.
Their
financial services business continues to perform well. Profits of Tesco
Personal Finance (split 50/50 with Royal Bank of Scotland) last year were £128
million. Underlying growth was encouraging and with a new management team in
place new ideas are developing as to how best to capture more financial
services wallet share of their loyal customers.
One
consideration is to launch their own current account designed to promote Tesco
as a main financial services provider in contrast to their current positioning
of being a secondary commodity-style financial services provider, with a
growing emphasis on online product delivery.
The
impact of such a move would be to create a new excitement into the largely
uniform world of current account offerings, currently receiving much negative
publicity as a result of perceived excessive unauthorised overdraft charges.
Research
undertaken by GfK NOP* for JGFR in March found that 10% of consumers (some 4.7
million) would consider switching their main account to one of the two main
supermarket financial services brands –Tesco or Sainsbury’s. Such a move would
find greater favour among 23-49 year olds and among middle-income groups and
among families.
Customers
would switch from all the major high street brand names. As people become more
detached from their existing provider and financially more uncertain, the
attraction of community shopping and banking under one roof at their main
supermarket to whom they are very loyal is likely to grow in appeal.
*
Research carried out between March 7-16 among 2,007 adults aged 16+. The data
is used in a JGFR report on Main Financial Service Providers 2008. For details
contact info@jgfr.co.uk or ring 0208 944
7510.